Projects

Payments Consultancy Projects

Managed Services Projects

Industry Leading Analytics Tools

Scope

Using Data Analytics to Enhance Service Levels

Scope

ATM Network Management

With our two decades of experience in the ATM environment we can enhance the profitability ATM networks.

Our skilled in-house team run ATM networks and we offer services such as DCC and cash movement and maintenance experience to enhance the profitability of ATM networks.

We have worked with several banks to completely redesign their platform and services.

Scope

DCC & FX at the ATM

DCC allows the ATM owner to apply the exchange rate to domestic rate for foreign cardholders.

The functionality can then be extended to include Foreign Currency (FX) dispense.

We introduced Dynamic Currency Conversion (DCC) into a network of 600 ATMs, the profitability increased by 45%.

Scope

To optimise DCC functionality you need to have intimate knowledge of the schemes and the processing environment. We introduce DCC and FX through new suppliers or redefinition of existing.

Outcome

• Allows ATM owner to apply exchange rate
• Increased profitability
• Increased service function to encourage more users

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New Bank Platform

A business review was undertaken of an established European bank as there ATM platform was limiting their functions, costs and services.

After extensive market research it was concluded that the platform needed to be re-designed.

Scope

Retail-BCG engaged with the bank and platform provider to redefine and redesign the platform.

Outcome

• New service model
• New multi-currency services
• Better MI
• Enhanced SLA

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Buisness Growth for Acquisition

An independent ATM deployer that was well established but stagnating required restructuring and invigorating to allow divestment.

The challenge was to raise the company profile and launch new products in a competitive market.

Scope

We grew the business and launched several new products defined through the business plan.

During the search for investment the company was made an attractive offer.

The offer was accepted and we assisted with the sale process.

Outcome

• Grew the business
• Prepared for divestment
• Successful acquisition of the company
• Improved market share

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AI – Artificial Intelligence

We were challenged to redesign ATM management.

Scope

Retail-BCG engaged with academics to bring concept to market.

Outcome

• AI now enhances services
• AI operates 24/7

Foreign Currency Enhancement

We introduced Dynamic Currency Conversion (DCC) into a network of 600 ATMs, the profitability increased by 45%.

DCC allows the ATM owner to apply the exchange rate to domestic rate for foreign cardholders.

The functionality can then be extended to include Foreign Currency (FX) dispense.

Scope

To optimise DCC functionality you need to have intimate knowledge of the schemes and the processing environment. We introduce DCC and FX through new suppliers or redefinition of existing.

Outcome

• Increased profitability
• Increased service function to encourage more users
• Allows ATM owner to apply exchange rate

Bank Branch Closure

Several retail banks needed to accelerate their branch closure programmes.

Retail-BCG was asked to design a new service.

Scope

Working closely with the retail banks we undertook market research for the following services:

• Established a new business model for SME deposits
• Defined the product
• Launched the product with a fintech partner

Outcome

• Deployed in 6 months
• Pressure on branch closure removed

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New Payment Service Development

As part of the parent company strategic review RBCG defined the strategy for a new service development.

Scope

As part of the strategy RBCG launched a new UK Independent ATM Deployer.

Outcome

• The company went from
• 0 ATMs to 2,000 within 2 years.
• The business sold after 3 years for £15m.

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