Retail-FCL

New Payment Service Development

As part of the parent company strategic review RBCG defined the strategy for a new service development.

Scope

As part of the strategy RBCG launched a new UK Independent ATM Deployer.

Outcome

• The company went from
• 0 ATMs to 2,000 within 2 years.
• The business sold after 3 years for £15m.

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AI – Artificial Intelligence

We were challenged to redesign ATM management.

Scope

Retail-BCG engaged with academics to bring concept to market.

Outcome

• AI now enhances services
• AI operates 24/7

DCC & FX at the ATM

DCC allows the ATM owner to apply the exchange rate to domestic rate for foreign cardholders.

The functionality can then be extended to include Foreign Currency (FX) dispense.

We introduced Dynamic Currency Conversion (DCC) into a network of 600 ATMs, the profitability increased by 45%.

Scope

To optimise DCC functionality you need to have intimate knowledge of the schemes and the processing environment. We introduce DCC and FX through new suppliers or redefinition of existing.

Outcome

• Allows ATM owner to apply exchange rate
• Increased profitability
• Increased service function to encourage more users

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